Terms of service

Terms of Service

1. Introduction

Welcome to Chi Affirmations (referred to as ""we,"" ""us,"" or ""our""). These Terms of Service govern your use of our website [www.chi-affirmations.co.uk] (the ""Website"") and any purchases you make from us. By accessing our Website and/or placing an order, you agree to be bound by these Terms.

2. About Us

Chi Affirmations Ltd

our Company Registration Number 16414736

sales@chi-affirmations.co.uk

3. Products

  • We sell jewellery and related products (the ""Products"").

  • We make every effort to display the Products accurately. However, the colours and sizes of the Products may vary slightly from those shown on the Website.

  • All Products are subject to availability. If a product you have ordered is unavailable, we will inform you as soon as possible and offer you a full refund or the option to purchase an alternative Product.

  • We reserve the right to change the design, materials, and specifications of our Products at any time without prior notice.

4. Orders

  • By placing an order through our website, you are making an offer to purchase products from us.

  • Your order is accepted when we send you an order confirmation email. A legally binding contract is formed at this point.

  • We reserve the right to refuse or cancel any order for any reason, including but not limited to:

    • Product unavailability

    • Errors in pricing or Product information

    • Suspicion of fraudulent activity

  • If we cancel your order, we will notify you and provide a full refund of any payment received.

5. Price and Payment

  • The prices of the Products are as displayed on the Website.

  • Prices are in UK pounds sterling (£) and are inclusive of VAT at the current rate.

  • Delivery charges are not included in the Product price and will be added to your order during the checkout process.

  • We accept payment by credit/debit cards, PayPal, Applepay

  • You must pay for the Products before we dispatch them.

6. Delivery

  • We will deliver the Products to the address you provide during the order process.

  • We aim to dispatch orders within 7-14  days of order confirmation.

  • Delivery times vary depending on the delivery method you choose.

  • We are not responsible for delays outside our control, such as postal delays.

  • Delivery is complete when the Products are delivered to the address you specified.

7. Returns and Refunds

  • Our Returns and Refunds Policy, which can be found on our Returns and Refunds page part of these Terms.

  • Please refer to our Returns and Refunds Policy for information on your right to cancel, returning faulty Products, and our refund process.

8. Bespoke and Personalised Orders

  • If you order bespoke or personalised Products, the following terms apply:

    • You are responsible for ensuring the accuracy of any measurements or specifications you provide.

    • We are not responsible for any errors in the bespoke or personalised Products that result from inaccurate information provided by you.

    • The right to cancel does not apply to bespoke or personalised Products, unless they are faulty.

9. Intellectual Property

  • The Website and its content, including but not limited to text, images, logos, and designs, are our intellectual property and are protected by copyright and other intellectual property rights.

  • You may not reproduce, modify, distribute, or display any part of the Website without our prior written consent.

10. Limitation of Liability

  • To the fullest extent permitted by law, our liability to you in connection with any order shall not exceed the total price paid for the Products.

  • We are not liable for any indirect, incidental, or consequential loss or damage, including but not limited to:

    • Loss of profits

    • Loss of revenue

    • Loss of data

  • Nothing in these Terms shall exclude or limit our liability for:

    • Death or personal injury caused by our negligence

    • Fraud or fraudulent misrepresentation

    • Any matter for which it would be illegal to exclude or limit liability

11. Disclaimer

  • The information provided on our Website is for general information purposes only. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the Website or the information, Products, services, or related graphics contained on the Website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

12. Governing Law

  • These Terms are governed by and construed in accordance with the laws of England and Wales.

  • Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

  • We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be posted on the Website, and the revised Terms will apply to any orders placed after the date of the revision.

14. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Chi Affirmations Ltd

sales@chi-affirmations.co.uk