Shipping policy

Shipping Policy

This Shipping Policy forms part of our Terms of Service.

1. Shipping Destinations

-We offer shipping within the United Kingdom. We may also offer international shipping to select countries. Please check our Website for a list of current shipping destinations.

2. Shipping Options and Costs

-Shipping costs vary depending on the shipping option you choose, the delivery address, and the weight and size of your order.

-The shipping costs will be calculated and displayed at checkout before you place your order.

-We may offer free shipping on orders over a certain value. Please check our Website for current free shipping promotions.

3. Dispatch Time

-We aim to dispatch orders within 7-14 days of order confirmation, unless otherwise stated on the Website.

-Dispatch times may be longer for bespoke or personalised items.

-Please note that dispatch times are estimates and are not guaranteed.

4. Delivery Time

-Delivery times vary depending on the shipping option you choose and the delivery destination.

-Estimated delivery times are provided at checkout.

-Please note that delivery times are estimates and are not guaranteed.

-We are not responsible for delays caused by postal services, customs, or other factors outside our control.

5. Delivery Address

-We will deliver the Products to the delivery address you provide during the order process.

-Please ensure that the delivery address is accurate and complete.

-We are not responsible for any delays or failed deliveries caused by an incorrect or incomplete delivery address.

6. Delivery Confirmation

-Once your order has been dispatched, we will send you a shipping confirmation email with tracking information, if applicable.

7. Delivery Issues

-If you experience any problems with your delivery, please contact us as soon as possible.

-If your order is lost or damaged in transit, we will work with the shipping carrier to resolve the issue.

-If your order is delayed, we will keep you informed of the status of your delivery.

8. International Shipping

-If we offer international shipping, the following terms apply:

-You are responsible for any customs duties, taxes, or other import fees that may be payable in your country.

-We are not responsible for any delays caused by customs processing.

-Delivery times for international orders vary and may be longer than estimated.

9. Shipping Restrictions

-We may be unable to ship certain Products to certain destinations due to legal restrictions or shipping carrier limitations.

-We reserve the right to refuse to ship any order at our discretion.

10. Changes to This Policy

-We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on our Website.